Can I migrate my account information between iOS and Android?

Yes! Here’s how it works:

for iOS

Export account data

    1. First, open iTunes on your computer.
    2. Open our messaging app on your device and tap on your profile and “edit”.
    3. Scroll down and press “export credentials”. You will be asked to pick a strong password.
    4. Then connect the device to iTunes and go to the device page.
    5. Then select the Apps tab and scroll down to the file sharing section and select our messaging application. In the right hand list you will find the file credentials.json.
    6. Drag and drop it to the desktop.
    7. Now your log-in data is saved on your computer.

Import account data

  1. To transfer your account information to a new/other device, you need to connect that new device to iTunes.
  2. Select the device and go to the Apps tab again.
  3. Select our messaging service in the file sharing section and drag credentials.json from the desktop to the right hand list.
  4. Now launch the messenger on your new device and go to your profile.
  5. Tab edit and press “import credentials” and enter the password you have chosen at the beginning of this process.
  6. Relaunch the app and enjoy.

for Android

Export account data

    1. Open our messenger on your device and tap on settings and „export credentials“.
    2. You will be asked to pick a strong password and tab „OK“.
    3. Then connect the device to your computer or use a file manager app.
    4. You will find a file named „credentials.json“ in the root directory of your device.
    5. Copy that file to your computer or to another device.
    6. Now your log-in data is saved.

Import account data

  1. To import your credentials to an other/new device, transfer those credentials to your new phone and make sure that it is located in the root directory.
  2. Start the app again and go to “settings” and tap “import credentials”.
  3. Enter now the password you have memorized beforehand and tap “OK”.
  4. Now the credentials will be loaded from the imported file and all your contacts will be synchronized.
  5. To be sure, please restart the app and enjoy!

Please note: You cannot run one account on multiple devices yet!